How long does production take?
I handcraft every single piece individually here at Secret Woods. Nothing is mass-produced, which means the creative process starts the exact moment you place your order.
I usually keep some items ready in stock, but because these are crafted by hand, it can sometimes take me up to 2-5 weeks (depends on how busy) to create your piece before it's ready to ship out.
Just a heads up
Purchasing express shipping won't speed up my handcrafting production time—it only cuts down the time it takes the post office to deliver your package once it leaves my hands.
Do you ship to my country?
Yes, I ship worldwide! Your final shipping cost will be calculated directly at checkout.
US & Canada Deliveries (IMPORTANT: I ship from Vancouver, Canada in bulk once a week. All US shipments go to Seattle USPS, and from there your tracking kicks in and you can see updates. I will take care of duties and taxes, so you do not need to worry about it.)
• Standard Shipping: 5-6 business days
• Express Shipping: 2-3 business days
International Deliveries
• Standard Shipping: 2-5 weeks
• Express Shipping: 10-14 business days, but it depends on the destination country
Important note on international tracking
Certain countries do not share transferable tracking information for standard shipments. These untracked packages carry a much higher risk of long transit delays (sometimes up to a couple of months) or getting lost entirely.
If you live outside the US or Canada, I highly recommend express shipping. Please note that if an untracked package gets lost in transit, I won't be able to issue a refund.
Why are your prices listed in USD?
Even though Secret Wood is a Canadian company, the vast majority of our community is based in the United States. Since I serve jewelry lovers all over the globe, I use USD because it's widely recognized as the international standard currency.
